General travel conditions
1. Reservation, personal discussion
Beach Mission is following a procedure that consists of the following steps for first-time participants: 1) making reservations, 2) personal discussion, 3) feedback, and 4) payment.
Reservations for participating in our mission trips can be done by telephone as well as via the website. You will receive a reservation confirmation from us within 3 workdays, which will be sent to you by e-mail.
This reservation is valid for 30 days. A personal discussion needs to take place within this period, and payment needs to be done. The reservation is binding after mutual positive feedback has happened.
This feedback will take place by telephone within 5 workdays after the personal interview. Within 3 workdays after this you will receive from us a booking confirmation via e-mail.
a) Beach Mission requires a deposit of 67% of the travel sum, plus the premiums of any travel insurances and the reservation costs. The deposit needs to be paid within 30 days after receipt of the reservation confirmation.
b) The remainder of the travel sum needs to be paid minimally 6 weeks before departure.
c) For a booking made within 6 weeks before departure, the full travel sum will have to be paid within 8 days.
d) Should payment not have been received 24 hours before departure, Beach Mission is authorized to cancel the booking and apply the cancellation conditions, conforming article 6.
3. Duration of trip
The trip duration is given in full days, with the arrival and departure days counting as full trip days.
4. Legal travel documents
Each participant/person making reservations needs to be in possession of a legal travel document, either an ID-card or a passport. All costs resulting from not having a legal travel document will be charged to the participant.
5. Travel information
At least 10 days before departure, you will receive from us all travel documents, consisting of an accommodation voucher, route description and travel information.
6. Cancellation and re-booking by participant
Cancelling an agreement can only be done in writing (per post or via e-mail), whereby the date of the postage stamp counts as cancellation date. Upon cancellation of the agreement, Beach Mission will charge the following cancellation costs:
- When cancelling up to 42 days before departure day: 25% of travel sum;
- When cancelling between the 42nd (including) and the 28th day before departure day: 35% of the travel sum;
- When cancelling between the 28th (including) and the 21st day before departure day: 40% of the travel sum;
- When cancelling between the 21st (including) and the 14th day before departure day: 50% of the travel sum;
- When cancelling between the 14th (including) and the day before departure day: 90% of the travel sum;
- When cancelling the day of departure or later: the full travel sum.
When cancelling before departure of the trip, the expenses for the travel insurance (including policy costs) taken out via Beach Mission, will be annulled.
7. Realization of trip
Beach Mission requires a minimum of 6 participants per trip. We reserve the right to cancel the trip when there are insufficient participants. We will inform you of this at least 14 days before the start of the trip. Funds paid already will be paid back in full by us.
In case a participant is not able to participate in a trip, he/she can sign up somebody else willing to go in his/her place. However, we specifically state this can only be done under the following conditions:
a) the substitute meets all conditions stated in the travel agreement.
b) the request needs to be done at the last 30 days beforehand, in such time that all required conditions, such as the personal interview and all formalities can be done.
c) the service people involved in the actual trip do not oppose this substitution. The one signing up, the travellor and the one replacing him, are personally liable towards the tour organizer for payment of the remaining travel sum and potential additional costs incurred due to the substitution.
9. Changes by Beach Mission
Beach Mission reserves the right to change the agreement in any essential point should valid circumstances for that occur. Upon changing one or more essential parts, the participant has the right to cancel the trip. In case of non-essential parts, this is not allowed if it is not to the disadvantage of the participant. The travel sum published is based on prices and taxes known during the time of publishing the trip details. Beach Mission reserves the right, exclusively in case of increased fuel costs of for instance bus and airplane companies, to charge these increases to the participant.
10. Changes by participant
It may happen that you want to change your booking. You can do this by telephone at 06-23454786 of per mail at email@example.com. There usually are charges for changing your booking. The standard amount for a small change is 27 Euro per time + the extra costs, if applicable. Should you want to book an extra package, Beach Mission will not charge anything extra for this change. Should you want to cancel part of your booking, cancellation conditions apply, with a minimum of 27 Euro per time. Sometimes you can claim the expenses of a part-cancellation from your cancellation insurance, if you took this out.
11. Liability of Beach Mission
Beach Mission is liable towards the participant for expectations created for this trip and for its correct implementation, regardless whether these obligations were made by Beach Mission itself or by any service providers they hired. All this subject to stipulations made in the articles 7, 8, 9, 11 and 12.
12. Obligations of the Participant
a) The participant will check beforehand whether his/her and our vision on evangelism and dealing with each other, are in agreement. Also:
- I agree with the mission statement of Beach Mission.
- I can identify with the values of Beach Mission.
- I can be recognized during the evangelistic outreaches by wearing the Beach Mission clothes.
b) The participant is obligated to obey all instructions of Beach Mission as to promoting a good course of the trip and therefore is liable for any damage caused by unauthorized behavior, to be judged by the norms for correct behavior of participants.
c) A participant causing distress or hinder or could do so, to the extent that a good course of the trip is made difficult in a large extent, may be excluded from (continuation of) the trip by Beach Mission. All expenses incurred in this are charged to the participant, if and to the extent that the consequences of the distress or hinder can be attributed to him/her.
13. Exclusion of Liability by Beach Mission
a) Beach Mission is niet aansprakelijk voor schade als gevolg van het niet goed uitvoeren van de reisovereenkomst indien en voor zover de tekortkomingen zijn toe te schrijven aan de deelnemer.
b) Beach Mission aanvaardt geen aansprakelijkheid voor schade waarvoor aanspraak op vergoeding bestaat vanuit een reis- en/of annuleringsverzekering. Deze schade moet bij de verzekeringsmaatschappij worden geclaimd.
14. Particulars and exclusions
In order to register for the trip, it is necessary that the participant informs Beach Mission of all information which may be/which are important for the course of the trip. Upon registration any medical conditions, handicaps or use of medications need to be stated. It is self-explanatory that we will treat this information confidentially. No stating this information, or incompletely or incorrectly doing so, may result in exclusion of (further) participation of the trip. Beach Mission reserves the right to exclude the participant of (further) trip participation in case of psychological and/or physical handicap and misbehavior of the participant. Full or partial reimbursements will not be made and all possible expenses occurred from this, are charged to the participant.
It may happen that you are dissatisfied about the accommodation, tent, camping, transportation or booked activities. Should you want to put in a complaint, then directly contact the tour leadership locally. If there is no tour leadership present, or the complaint is not adequately solved (by him/her), then you are to immediately contact our headquarters in the Netherlands at +31 6 23454786. The costs for this phone call will be reimbursed by Beach Mission. Quit often even at the time something can be done to solve your remarks/complaints.
Complaints that were not registered at the destination itself (to headquarters) and were not stated on a complaint form signed by the tour leadership, will not be dealt with in the Netherlands. In order to process complaints, you always are required to fill in a complaint form locally and have it signed by the tour leadership.